Assessing Quality of the Products and Services

Assessing Quality of the Products and Services Products and services have a collection of features that enable a customer to rate quality of the goods and services for satisfaction. The views to determine the overall quality of product and service include product design, services delivery, and the overall process of delivering product or services. This paper focuses on assessing product and service quality.Advertising We will write a custom essay sample on Assessing Quality of the Products and Services specifically for you for only $16.05 $11/page Learn More According to Lewis et al (2007, p. 447) there are many factors for rating a products quality, but it depends on the type. For example, I went to a beauty shop to buy a face cream for removing blackheads, which I thought could be effective after some time but did not see any improvements. The factors which I used to gauge the product include the brand name, products ingredients, its effectiveness and price. The product contained a trusted brand name a nd I thought that it was effective and hence, I rated it at 9 out of 10. The product also had many ingredients, which appeared to be natural and so I rated it at 5 point. Since the product was not effective as expected, I rated it at 1 because there were no changes after applying it. Due to the products’ ineffectiveness, and despite the high price, the products rating were at 4 point. I discovered that it is not always true that the higher the price of a product, the better it is as compared to those with lower costs. Based on the results of the rating, the brand name was at 9 point, ingredients at 5, and effectiveness of the product at 1, and the price at 4. Hence, the total number of all the ratings was 19. I got the average of the total points by dividing the total by the four factors and a rating of 4.75. In service quality, I used many determinants when I visited a national library, but did not get the best services. First, there was no proper responsiveness whenever I n eeded assistance in locating my books of interest. The rate of responsiveness was of 4 out of 10. In addition, there was no ease of accessing the reading materials because they were mixed up in the shelf, thus the rating was 5 out of 10. At the main entrance the library staff was not courteous and polite to customers, thus courtesy rating was at 3 out of 10. The library also lacked competent staff because I noticed that they did not have the proper skills and knowledge for providing the services when I tried to enquire more about the library, hence competency rating was at 2 out of 10. It was not easy to communicate since there were no staffs ready to listen to the customers and thus, communication rating was at 4 out of 10. Similarly, security of the bags and other items left at the shelf was not guaranteed because some of the shelves did not have number tags and we left the bags without being assured of their security: it is possible for another customer to pick a bag that does no t belong to him hence the security rating was at 6. The staff did not bother to understand individual customer needs and hence, the rating was at 5.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Based at all the service ratings, the responsiveness had 4 points, ease of accessing had 5 points, and courtesy was at 3 points, staff competency was at 2 points, communication was at 4 points, security was at 6 points and finally understanding customer needs was at 5 points. The ratings were all out of 10 and thus, when I added all of them the result was 29. I got the overall average service rating by dividing the number of points by the number of factors and the average was at 4.14. In conclusion, it is important for companies and organizations to focus on customer satisfaction by providing the best services and giving quality products. Wirtz (2003) suggests that to determine the custo mers’ perception of a product and a service, businesses should seek to understand the customers’ experience when using the product or getting the service, and what they say about them because the final financial results are based on customer satisfaction and quality. References Lewis, P. S., Goodman, S. H., Fandt, P. M., Michlitsch, J. F. (2007). Management: Challenges for Tomorrows Leaders (5th Ed.). Mason, OH: Cengage Learning. p 36. Wirtz, J. Meng, C. L. (2003). An Empirical Study on The Quality and Context-specific Applicability of Commonly Used Customer Satisfaction Measures. Journal of Service Research, 5(4), 345-355.

How to Use Definite Articles in German

How to Use Definite Articles in German A definite article (der Definitartikel) is that tiny word in English we refer to as the. In German, we have three: der, die, das. As in English, they are also placed before the noun (or their modifying adjectives). In German, however, each of the definite articles has a gender. When to Use Der, Die or Das Der :  der Hut (the hat)Die :  die Klasse (the class)Das :  das Kind (the child) Please note that the above forms are for nouns in the nominative case only, as you would find them listed in the dictionary. To see how definite articles change in the different cases, read about the four German noun cases. How Do I Know Which Definite Article to Place Before a Noun? There are some guidelines for specific groups of nouns. However, for the most part, you need to memorize which noun goes with which definite article. As you do so, keep in mind these two basic rules: Most nouns denoting male and female beings will be der and die respectively.For example: der Mann (the man)die Frau (the woman) but there are exceptions: das Mdchen (the girl) In compound nouns, the correct definite article is the one that belongs to the last noun.  For  example:   das Hochzeitsfest/the wedding celebration ( das Fest )

The Reform of the House of Lords Term Paper Example | Topics and Well Written Essays - 2500 words

The Reform of the House of Lords - Term Paper Example While the primacy of the Commons was originally derived from its electoral mandate, its continuing relevance is furthered by its functions and roles. The Government cannot govern without the support of the Commons because it has final say on legislation. As the Royal Commission chaired by Lord Wakeham emphasized, "The House of Commons, as the principal political forum, should have the final say in respect of all major public policy issues" and "it would be wrong to restore the fully bicameral nature of the pre-1911 Parliament."3 The primary role played by the Commons rests on several factors. First, its mandate as the direct representatives of the people means that it has greater democratic legitimacy than the Lords. The Commons' power to grant or withhold supply (public expenditure) is the source of its ability to uphold or dismiss the Government. Without the Commons' consent, the Government cannot function because the Commons approves the expenditure. It is thus undesirable for the reformed Lords to undermine this primacy. Changes in the Lords composition might lead to this undesirable outcome.4 The Lords cannot have the same power of public expenditure because there must only be a single route through which the Government secures its authority to govern. The Lords should have less power over the Government although it can ask the Government to reconsider a proposal without questioning the Government's authority. The primacy of the Commons is enshrined in the Parliament Acts, which limit the power of the Lords to veto legislative proposals, contain specific provisions relating to Bills on national taxation, public money or loans or their management. In a dispute between the two chambers on primary legislation, the Commons is supreme.The Lords should neither be a rival nor a mirror of the Commons. The Lords should not also be a rubber stamp of the Government's proposals. The primary function of a second chamber is the scrutiny of proposed legislation to provid e a second opinion. In order to secure the highest possible quality of legislation, a government must provide this second opinion.  

Reciprocal Teaching Essay Example | Topics and Well Written Essays - 750 words

Reciprocal Teaching - Essay Example Reciprocal teaching has two major features: instruction and practice of the four comprehension strategies-predicting, question generating, clarifying, and summarizing and a special kind of cognitive apprenticeship where students gradually learn to assume the role of teacher in helping their peers construct meaning from text. Much of schoolwork at al educational levels is mental in nature. Children in 6th grade class belong to the stage of development called late childhood. In this stage, children already prefer books and children's magazines tat stress adventure and in which they may read a heroic person with whom they can identify. Students at this level are at Piaget's stage of concrete operations in thinking, a time when the vague and nebulous concepts of early childhood become specific and concrete. Children associate new meanings with old concepts on the basis of what they learn in school. As children read textbooks in schools and consult encyclopedias and other sources of information, they not only learn new meanings for old concepts but they also correct faulty meanings associated with old concepts. Because older children's experiences are more varied than those of preschoolers, it is understandable that their concepts change in different directions and become increasingly more varied. However, certain concepts are commonly found among older children in the American culture today. The reciprocal teaching strategy is very much applicable for children in 6th grade level because they have already develop understanding and have already build up their vocabulary and reciprocal teaching can be done in groups and group belonging is an interest developed in late childhood. With increased interest in group belonging comes an increased interest in desire to communicate with group members. Children soon learn that meaningful communication cannot be achieved unless they understand the meaning of what others are saying to them. This provides the necessary incentive to improve their comprehension. Improved comprehension and prediction are also aided by training concentration in school. Throughout late childhood, children's general vocabularies grow by leaps and bounds. From their studies in school, their reading, their conversations with other, they build up vocabularies which they use in their speech, writing and comprehension. Describe how you would apply the strategy with you 6th grade reading class. First, I will select a well-structured text selection for the exercise then distribute the copies of the selection to the class. I would choose a poem or short piece of fiction or nonfiction that I have annotated that models all four strategies of Reciprocal Teaching. It is advisable to start with very short pieces of literature or short sections of a larger work (a chapter or section of a novel, biography, etc.). This will allow my students to practice and hone their skills before moving on to longer readings. Explain the four reading skills

Graphic Design as Main Communication Medium Essay Example for Free

Graphic Design as Main Communication Medium Essay As multimedia advances to higher stages of development, the significance of graphic design continues to increase. Graphic design was once considers a visual form of art. Over time, it has come to be recognized as form of communication. Art and communication reflect and serve culture. Culture represents the political and economic structure of the society. Therefore graphic design reflects and promotes political and economic systems. This paper attempt to show that graphic design, layout design of the poster and artistic craftsmanship of typography are the main communication media that have served different cultures during different historical eras. Graphic design can be defined from many perspectives. For a layman, graphic design may simply refer to the production of printed, online, and manufactured materials that are visually appealing. Graphic design is reproduced in either large numbers or in gigantic media such as billboards so that it can get the attention of many people. Being a visual instrument of communication, it usually employs an effective combination of graphics and text in order to convey a message. Graphic design is prevalent in both the capitalists and socialist economies. The capitalist use it mainly to sell goods and services while the socialists use it to sell ideas to motivate people to agree with government policies and work for a socialist economy. Whatever the case , the of aim graphic design is to motivate people to act; the information it relays is meant to move people and not just to satisfy the usual thirst for knowledge. Some people include paintings as graphic design but Barnard in the book, Graphic Design as Communication, denies that this is incorrect. Classical paintings merely tell a story. They are being viewed only in the confines of private homes or museums. They are definitely not for popular consumption. Newark, in the book, The Gutenberg Galaxy, states that the coins found in Apollonia, Greece, which was estimated sometime in 450 BC may be considered the earliest products of graphic design. Because it was a form of currency, it was produced in large numbers. It has a prototypical logo and it was made with the use of a metal die, a technological wonder at that time. Jobling Crowley define graphic design in relation to social structures and the historical context in which such structure exists. Graphic design is shaped by certain society’s beliefs and morals. Jobling Crowley identify three factors that graphic design constitutes the following: It is produced in large numbers; It should be cheap and graphic design conveys ideas through a combination of words and images. However, Jobling Crowley argue that not all products of graphic deign are cheap. In fact, some of them are symbolic of wealth and luxury. Newark defines graphic design by focusing on its functions. Graphic design functions as a means of communication. Once the design is able to attract the attention of people, it must be able to explain its message with the minimum use of words, if any. Brand logos explain not only the product but also the quality it possesses. A graphic design becomes the identity of its subject. People begin to relate certain symbols to what they represent. For example, the elephant symbol becomes the Republican Party. These act on people’s emotions and become factors in determining how they feel the market. Knoblauch points out that communication shapes culture. Culture develops by communication and acceptable interaction by the society. In this regard, since graphic design is a medium of communication, it serves culture as well. It passes through many historical eras and different cultures. This is contrary to the common belief that it is just a product of the modern computer technology. Technology is a continuous process and so is its evolution. History has shown that human beings had begun communicating through visuals before oral communication grew. McLuhan notes that Gutenberg press is an important stage in the evolution of graphic design. Invented around 1440 by Johannes Gutenberg, it made possible the mass production of literary material. Bibles were the first material to be produced. Gutenberg used a special character symbols which he developed himself to represent words and common Latin phrases. Gutenberg’s visually attractive typography and lay-out made the Bible more appealing to people, a fact that served well the cultural interests of the Holy Roman Empire . 1700s and 1800s saw further development of graphic design. This was the time that capitalism was developing at a rapid pace. Publishers were in great competition with each other.. Therefore, graphic design was highly improved. At this point came there arose contradictions between publishers and authors. Publishers used graphic design especially on the covers to make it more attractive. The authors feared that this might change the context of the book. This shows that graphic design can either enhance or destroys the context of the ext. Barchas, J. warns us not to make judgment by looking at the cover of a book since graphic design may convey anther meaning. Graphic design is developing further. The advancement of computer and information technology has made it possible for graphic arts to be blended with other media Graphic design has been used tin advertisement. Eisend advises that the advertisers have to create graphic design that effectively sells a product. The graphic design must also be able to convince the consumer to buy only the brand that it promotes. Lindstrom notes that many companies are gradually transforming the traditional billboards into audio-visual displays, which appeal to more senses other than just sight. In conclusion, graphic design can either be a factor to encourage the survival of a social system or it can destroy it to introduce a new one. Reference The given research paper

Graduation Speech :: Graduation Speech, Commencement Address

Parents and relatives, brothers and sisters, faculty and administration, you all have come here tonight to see the 2006 Johnson High School graduating class. Thank you for your attendance. You have been there for us and will be there for us in the future. Thank you. Fellow classmates, we have arrived! The class of 2006 is graduating. We started as little freshmen and have grown into the rulers of Johnson High as seniors. We have endured so much. There were the peaks and valleys, the ups and the downs, but the classes continued and we kept attending. There was pain, agony, heartbreak, new district standards, tragedy, defeat and failure. These have taken their tolls and there were casualties. We started with 550-plus as freshmen and are down to around 200 as seniors. But with all the changes, one stands out the most. No, it is not the Culminating Exhibition. It is the scandalous gas prices. When we were freshmen, the gas prices reached a low 90 cents a gallon!!! But of course, we were freshmen and not driving yet. But now that we are seniors, we have to drive almost everywhere. We drive to work, to school, to hang out with our friends and even to EHS activities. Then we have to drive back! Now that we are driving so much, the gas prices are $1.50 a gallon. I say it is a conspiracy. First the scholarly paper, then the CE project and finally the gas prices. Enough is enough, people. However, I do see a bright future for our class. I know that at least a few of us will come back to Johnson High and teach. But many of us will become successful businessmen and women, making the huge fortunes. We'll most likely have a few congressmen and possibly another great senator. I was not born a Seagull like most of you were. I was at first a Bulldog, then a Scottie. I thought I was going to be a Kamiakin Brave but I came to Johnson High to become a Seagull.

Acc 291 Reflective Summary Week 3 Essay

Calculating stock, dividends, and stock splits Stock is buying into ownership of a company. It is buying into their assets as well as their earnings. To calculate stock one must understand how to calculate the earnings per share. To calculate the earnings per share take the net earnings and divide by the outstanding shares. Dividends are cash distributions that companies pay out regularly to shareholders from earnings. Profitable companies pay dividends. To calculate dividends for dollar amount take the number of owned shares and multiply by the dividend per share. Stock split is increasing the number of outstanding shares that is owned by dividing each share. Each stockholder receives an additional share, but the value of each is reduced by half. Two shares equal the original value before the share split took place. The calculation of stock splitting is very complicated. See more:  Mark Twain’s Humorous Satire in Running for Governor Essay Differentiate types of stocks issued by corporations. There are two basic types of stocks that corporations can issue. Common stock and preferred stock are the two types; both have different benefits and possible opportunities. Common stock is the most basic type of stock you can obtain from a corporation. Since it’s the basic type of stock that you can purchase it has its limitations and is very limited in value. Owning a common share of the corporation shows that you own a fraction of company and its value is directly impacted by the company’s monetary successes and failures. Most see owning common shares as a risky investment  and this is why the owners will receive their profits after the preferred stock is disbursed. Preferred stock is the other type of stock that corporations issue. The main benefit of owning a preferred share of a corporation is that your dividends are received before common shareholders. Unlike common shareholder benefits, preferred stock is based on a fixed dividend payment. If the company goes out of business or liquidates their assets, preferred shareholders still receive the money back they invested and this is disbursed before common stockholders receive theirs as well. The only setback is that preferred stock cannot doesn’t gain as much in value as the common shareholder profit because of the fixed payment. Preferred stock also has a division of classes that is based on market prices, restrictions, etc. All in all, depending on the investor’s needs and financial opportunities both stock options have their benefits and possible setbacks. Reference: http://www.stanford.edu/~mikefan/stocks/whatarestocks.html Fan, 2006 Cardinal Money Management Oracle thinkquest. (n.d.). Retrieved from http://library.thinkquest.org/3088/stockmarket/typesofstocks.html ———————– Reflection Summary Assignment 1 Reflection Summary Assignment